Terms and Conditions

1. Acceptance of Terms

By accessing or using TutorCrumb (“the Service”), you agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy, and our Cancellation Policy. If you do not agree with any part of these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you (“User”) and TutorCrumb (“we”, “us”, “our”). By creating an account or using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Service Description

TutorCrumb is a tutoring center management platform that provides:

• Lesson scheduling and calendar management
• Student and tutor roster management
• Session attendance tracking and history
• AI-powered lesson summary generation from uploaded recordings
• Parent communication tools (email and WhatsApp notifications)
• Room and resource management

Features may vary based on your plan, configuration, and region.

3. User Accounts & Responsibilities

You are responsible for:

• Maintaining the confidentiality and security of your account credentials
• All activity that occurs under your account
• Promptly notifying us of any unauthorised access or security breach

Center administrators bear additional responsibility for managing user access, ensuring appropriate consent for student data (especially for minors), and complying with applicable data protection regulations within their jurisdiction.

You must not share credentials, create accounts under false identities, or allow anyone to access the Service using your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorised access to other accounts, systems, or data
• Upload content that infringes intellectual property rights or contains malware
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools (bots, scrapers) to access the Service without written permission
• Circumvent any access controls, rate limits, or security measures
• Upload or share content that is defamatory, obscene, threatening, or otherwise objectionable

We reserve the right to suspend or terminate accounts that violate these provisions without prior notice.

5. Intellectual Property

All intellectual property in the Service — including the software, design, logos, trademarks, and documentation — is owned by TutorCrumb or its licensors. Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited right to use the Service as intended.

You retain ownership of all content you upload to the Service. By uploading content, you grant us a limited, non-exclusive licence to process, store, and display that content solely for the purpose of providing the Service to you.

6. AI-Generated Content

Lesson summaries, key points, sentiment analysis, and other AI-generated outputs are provided as informational aids only. They may contain inaccuracies, omissions, or misinterpretations.

• AI outputs should be reviewed by a qualified person before being shared with parents, students, or third parties
• We do not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated content
• You acknowledge that AI technology has inherent limitations and agree not to hold TutorCrumb liable for decisions made based on AI outputs

7. Uploaded Content & Recordings

You are solely responsible for ensuring you have all necessary rights, consents, and permissions before uploading any content, including lesson recordings. Specifically:

• You must obtain consent from all participants (or their legal guardians for minors) before recording a session
• You must comply with all applicable recording laws in your jurisdiction (including two-party consent laws where applicable)
• Recordings are processed by third-party AI services for transcription and summarisation; by uploading, you consent to this processing

We are not responsible for uploaded content that violates the rights of others or applicable law.

8. Payment & Billing

Certain features of the Service may require a paid subscription. Payment terms, pricing, and billing cycles will be presented to you before any purchase. All fees are non-refundable except as expressly stated in our Cancellation Policy or as required by law.

We reserve the right to change pricing with at least 30 days’ advance notice. Continued use of the Service after a price change constitutes acceptance.

9. Service Availability & Modifications

We strive for high availability but do not guarantee uninterrupted, error-free service. We may temporarily suspend access for maintenance, upgrades, or security reasons.

We reserve the right to modify, discontinue, or remove features at any time. Material changes will be communicated at least 14 days in advance.

10. Termination

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or for any reason with 30 days’ written notice. You may terminate your account at any time through your center administrator or by contacting us.

Upon termination:

• Your right to access the Service immediately ceases
• You may request a data export within 30 days
• Your data will be permanently deleted within 30 days after the termination date, unless law requires longer retention

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement
• TutorCrumb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill
• Our total aggregate liability for any claim arising from or relating to the Service shall not exceed the amount you paid us in the 12 months preceding the claim

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability. In such cases, our liability is limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless TutorCrumb and its officers, directors, employees, and agents from any claims, liabilities, damages, costs, or expenses (including legal fees) arising from:

• Your use of the Service or violation of these Terms
• Content you upload or share through the Service
• Your violation of any applicable law or third-party rights

13. Dispute Resolution

Any dispute arising from these Terms or the Service shall be resolved as follows:

• Informal resolution — we encourage you to contact us first. We will attempt to resolve the matter within 30 days
• Binding arbitration — if informal resolution fails, disputes shall be settled by binding arbitration in accordance with the rules of the applicable jurisdiction, rather than in court
• Class action waiver — you agree to resolve disputes on an individual basis only and waive the right to participate in class actions

Nothing in this section limits your right to seek injunctive relief or bring claims in small claims court where eligible.

14. General Provisions

• Entire Agreement — these Terms, together with the Privacy Policy and Cancellation Policy, constitute the entire agreement between you and TutorCrumb
• Severability — if any provision is found unenforceable, the remaining provisions remain in full effect
• Waiver — failure to enforce any right or provision does not constitute a waiver of future enforcement
• Assignment — you may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets
• Governing Law — these Terms are governed by the laws of the jurisdiction in which TutorCrumb operates, without regard to conflict of law principles