Cancellation Policy

1. Lesson Cancellations

Individual lesson cancellation policies are set by your tutoring center administrator. The specific terms — including advance notice periods and any applicable fees — can be found in your center’s portal settings under the Policies section.

TutorCrumb provides the platform to enforce these policies but does not itself determine cancellation fees. Your center’s published policy takes precedence.

2. Notice Requirements

Unless your center specifies otherwise, we recommend the following minimum notice periods:

• 24 hours or more — full credit or no charge
• Less than 24 hours — may be subject to a cancellation fee (as set by the center)
• Recurring lessons — to cancel a recurring series, contact your center administrator at least 48 hours before the next scheduled session

Center admins may configure different notice periods. Always check the policies displayed in your portal.

3. Rescheduling

Parents may submit rescheduling requests through the parent portal. All rescheduling is subject to:

• Tutor and room availability
• Center administrator approval
• The center’s specific rescheduling policy

Rescheduled sessions that are subsequently missed may still incur charges under the center’s no-show policy.

4. Subscription & Account Cancellation

Center administrators may cancel their TutorCrumb subscription at any time. Upon cancellation:

• Access remains available until the end of the current billing period
• You may export your data in the 30 days following cancellation
• After the 30-day retention window, all data is permanently deleted
• You will receive email confirmation when deletion is complete

Individual users (tutors, parents, students) who wish to remove their accounts should contact their center administrator or submit a data deletion request.

5. Refunds

Refund policies for individual lessons are determined by each tutoring center. TutorCrumb does not process or handle lesson payments.

For platform subscription refunds:

• If cancelled within the first 14 days of a new subscription, a full refund may be requested
• After 14 days, subscriptions are non-refundable but remain active until the billing period ends
• Refund requests should be sent via the contact details in your center’s settings

6. No-Show Policy

If a student does not attend a scheduled session without prior notice:

• The session will be marked as “Absent” in the system
• The center’s no-show or late-cancellation policy will apply
• Tutors are compensated for their reserved time regardless of student attendance

7. Force Majeure

Neither TutorCrumb nor the tutoring center shall be liable for cancellations caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government orders, power outages, or internet disruptions. In such cases, sessions will be rescheduled at no additional cost.